Term and Conditions

1. Introduction

Dansko Store specializes in providing high-quality professional footwear for busy professionals in healthcare, culinary, and other demanding work environments. Our products are designed to offer comfort, safety, and performance. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products.

2. User Obligations and Responsibilities

By using our website, you agree to the following:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.
• Refrain from uploading malicious content, attempting unauthorized access, or disrupting the website’s functionality.
• Ensure that any personalization details (e.g., names or initials) provided for customized products are correct and appropriate.

Failure to comply with these obligations may result in the termination of your account or legal action.

3. Products and Services

Dansko Store offers a wide range of professional footwear, including but not limited to:

• Clogs, boots, sandals, and sneakers
• Footwear designed for specific professions (e.g., healthcare, culinary)
• Personalized items and shoe care products

All products are described and pictured as accurately as possible. However, slight variations in color or design may occur due to screen settings or product updates.

Non-Returnable Items: For health and safety reasons, personalized items and opened shoe care products cannot be returned or exchanged.

4. Orders and Payment Terms

Order Process

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By placing an order, you authorize us to charge the total amount to your selected payment method.

Shipping

We ship globally, with exceptions for some Asian regions and remote areas. Delivery times may vary based on location and customs processing.

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS. Delivery within 15-25 business days after shipment.

Once your order ships, you will receive a tracking number via email to monitor its progress.

5. Returns and Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchange process.

• Return Timeframe: You have 15 days from the delivery date to initiate a return or exchange.
• Condition Requirements: Items must be in original, unworn condition, with all tags and packaging intact. The original receipt or proof of purchase must accompany the return.
• How to Return: Contact our customer service team at [email protected] to request a return authorization. Include the completed return form with your shipment.
• Refunds: Approved refunds will be processed within 5-7 business days after inspection and issued to the original payment method. Original shipping fees are non-refundable.
• Exchanges: Exchanges are subject to product availability. If the exchanged item is of higher value, the difference must be paid. If it is of lower value, the difference will be refunded.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Dansko Store and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

Dansko Store strives to provide accurate product descriptions and a seamless shopping experience. However, we are not liable for:

• Delays in delivery due to unforeseen circumstances (e.g., customs processing, carrier issues).
• Minor discrepancies in product color or design due to technical limitations.
• Damages resulting from improper use or care of our products.

Our liability is limited to the total value of your order. In no event shall we be liable for indirect or consequential damages.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or purchases will be resolved in the courts of the United States.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitute your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team:

We respond to all inquiries within 24 hours during business days and are committed to resolving any concerns promptly and professionally.