At Dansko Store, we are dedicated to serving busy professionals who depend on our footwear for comfort, safety, and performance in demanding work environments. Our shipping and returns policies are designed with your convenience in mind, ensuring a seamless experience from order placement to delivery and beyond. Below, you’ll find detailed information on our shipping options, delivery times, and straightforward returns process.

Shipping Policy

We strive to process and ship your orders quickly to get your professional footwear to you as soon as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Cost: Free for orders over $50
    • Delivery Time: 15-25 business days after shipment

Please note that delivery times may vary depending on your location and customs processing. We ship globally, with exceptions for some Asian regions and remote areas.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package’s progress until delivery.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple returns and exchange process.

Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange request.

Condition Requirements

To be eligible for return or exchange, items must meet the following criteria:

  • In original, unworn condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
  • Free from any damage, stains, or odors

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Personalized items (customized with names, initials, or other personal details)
  • Shoe Care products that have been opened or used

These exceptions help us maintain the highest standards of hygiene and quality for all our professional customers.

How to Return or Exchange an Item

Follow these simple steps to return or exchange an item:

  1. Initiate Your Return Request: Within 15 days of receiving your order, contact our customer service team at [email protected] to request a return or exchange authorization.
  2. Complete the Return Form: Fill out the return form below and include it with your package. This helps us process your return quickly and accurately.
  3. Package Your Items Securely: Place the items in their original packaging, include the completed return form, and seal the package securely.
  4. Ship Your Return: Ship the package to our returns address. We recommend using a trackable shipping service and retaining your tracking number.

Returns Address:
Dansko Store Returns Department
788 Tibbs Avenue
PELLA, US 50219

Return Form Template

Dansko Store Return/Exchange Form

Order Number: _________________________

Date of Purchase: _________________________

Name: _________________________

Email: _________________________

Phone: _________________________

Reason for Return/Exchange:

□ Size Issue □ Style/Color Not As Expected □ Defective Product □ Other (please specify): _________________________

Action Requested: □ Refund □ Exchange for: _________________________ (Item/Style/Size)

Items Being Returned:

Item 1: _________________________ Qty: _____

Item 2: _________________________ Qty: _____

Customer Signature: _________________________ Date: _________________________

Refund Information

Refund Processing Time:

  • Once we receive your return, we will inspect the items within 2-3 business days.
  • Approved refunds will be processed within 5-7 business days after inspection.
  • Please allow additional time for the refund to appear in your account, depending on your financial institution.

Refund Method:

  • Refunds will be issued to the original payment method used for purchase:
    • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
    • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchange Policy

If you need a different size or style, we’re happy to facilitate an exchange:

  • Exchanges are subject to product availability.
  • We will ship the replacement item once we receive your return.
  • If the item you’re exchanging for is of higher value, you’ll need to pay the difference.
  • If the item you’re exchanging for is of lower value, we’ll refund the difference.

Need Assistance?

Our dedicated customer service team, experienced in serving healthcare, culinary, and other professionals, is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Dansko Store, 788 Tibbs Avenue, PELLA, US 50219

We respond to all inquiries within 24 hours during business days and are committed to resolving any concerns promptly and professionally.

Thank you for choosing Dansko Store for your professional footwear needs. We appreciate your business and are committed to your complete satisfaction.