Our Commitment to Professional Satisfaction
At Dansko Store, we understand that our customers are busy professionals who rely on our footwear for comfort, safety, and performance in demanding work environments. We stand behind the quality of our products and want to ensure you’re completely satisfied with your purchase.
If you’re not entirely happy with your order, we’re here to help with a straightforward returns and exchange process designed with your busy schedule in mind.
Returns & Exchanges Overview
Return Timeframe
You have 15 days from the delivery date to initiate a return or exchange request.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from any damage, stains, or odors
Important Note: Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Personalized items (customized with names, initials, or other personal details)
- Shoe Care products that have been opened or used
These exceptions help us maintain the highest standards of hygiene and quality for all our professional customers.
How to Return or Exchange an Item
Initiate Your Return Request
Within 15 days of receiving your order, contact our customer service team to request a return or exchange authorization.
Complete the Return Form
Fill out the return form below and include it with your package. This helps us process your return quickly and accurately.
Package Your Items Securely
Place the items in their original packaging, include the completed return form, and seal the package securely.
Ship Your Return
Ship the package to our returns address. We recommend using a trackable shipping service and retaining your tracking number.
Returns Address:
Dansko Store
Returns Department
788 Tibbs Avenue
PELLA, US 50219
Return Form Template
Dansko Store Return/Exchange Form
Order Number: _________________________
Date of Purchase: _________________________
Name: _________________________
Email: _________________________
Phone: _________________________
Reason for Return/Exchange:
□ Size Issue
□ Style/Color Not As Expected
□ Defective Product
□ Other (please specify): _________________________
Action Requested:
□ Refund
□ Exchange for: _________________________ (Item/Style/Size)
Items Being Returned:
Item 1: _________________________ Qty: _____
Item 2: _________________________ Qty: _____
Customer Signature: _________________________
Date: _________________________
Refund Information
Refund Processing Time
Once we receive your return:
- We will inspect the items within 2-3 business days
- Approved refunds will be processed within 5-7 business days after inspection
- Please allow additional time for the refund to appear in your account, depending on your financial institution
Refund Method
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
- PayPal: Refunded to your PayPal account
Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.
Exchange Policy
If you need a different size or style, we’re happy to facilitate an exchange:
- Exchanges are subject to product availability
- We will ship the replacement item once we receive your return
- If the item you’re exchanging for is of higher value, you’ll need to pay the difference
- If the item you’re exchanging for is of lower value, we’ll refund the difference
Need Assistance?
Our dedicated customer service team, experienced in serving healthcare, culinary, and other professionals, is here to help with any questions about returns or exchanges.
Email: [email protected]
Address: Dansko Store, 788 Tibbs Avenue, PELLA, US 50219
We respond to all inquiries within 24 hours during business days and are committed to resolving any concerns promptly and professionally.
Thank you for choosing Dansko Store for your professional footwear needs. We appreciate your business and are committed to your complete satisfaction.