Last Updated: December 2023

At Dansko Store, we are committed to protecting the privacy and security of our customers’ personal information. As professionals serving professionals, we understand the importance of trust and confidentiality in all our interactions.

1. Information We Collect

To provide you with the best possible service and secure shopping experience, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
  • Account Information: Username, password (encrypted), purchase history, preferences
  • Professional Information: Profession (healthcare, culinary, etc.) when voluntarily provided for product recommendations

Technical Information

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, products viewed, time spent on site, referral sources
  • Location Data: General geographic location for currency conversion and shipping calculations

2. How We Use Your Information

We use your information exclusively for legitimate business purposes:

  • Order Processing: To process and fulfill your footwear purchases, including payment processing and shipping
  • Customer Service: To provide professional support and respond to your inquiries
  • Personalization: To recommend products that match your professional needs and preferences
  • Security: To protect against fraud and unauthorized transactions
  • Communication: To send order confirmations, shipping updates, and (with your consent) marketing communications
  • Improvement: To enhance our website, products, and services for healthcare and culinary professionals

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share data only in these specific circumstances:

Service Providers

  • Payment Processors: Visa, MasterCard, JCB, and PayPal for secure transaction processing
  • Shipping Partners: Logistics companies to deliver your professional footwear
  • Technical Support: IT service providers for website maintenance and security

Legal Requirements

We may disclose information when required by law, to protect our rights, or to prevent fraud and ensure security.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

4. International Data Transfers

As we serve customers globally (excluding select remote areas in Asia), your data may be processed in countries outside your residence. We ensure all international data transfers comply with applicable privacy laws and maintain the same level of protection.

5. Data Storage and Security

We implement robust security measures to protect your information:

  • Encryption: 256-bit SSL encryption for all data transmissions
  • Secure Storage: Sensitive payment information is not stored on our servers
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Monitoring: Continuous security monitoring and fraud detection systems
  • Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

6. Your Rights and Choices

You have control over your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Account Management: Access and update your information through your account settings
  • Guest Checkout: Option to purchase without creating an account

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Show you relevant product recommendations (with your consent)

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Children’s Privacy

Our website is not directed at children under 16, and we do not knowingly collect personal information from children. Our professional footwear is designed for adult working professionals.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact our dedicated support team:

Email: [email protected]

Address: Dansko Store, 788 Tibbs Avenue, PELLA, US 50219

We are committed to resolving any concerns promptly and professionally, in keeping with the standards expected by healthcare, culinary, and other professionals who trust us with their footwear needs.