Welcome to Dansko Store! We’re dedicated to providing premium comfort footwear for professionals worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.

Product Questions

What types of shoes do you offer?

We specialize in professional footwear designed for all-day comfort and safety. Our range includes clogs, culinary shoes, nurse/healthcare shoes, sneakers, sandals, heels, flats, and more. Many of our shoes feature slip-resistant, lightweight, and easy-clean properties to suit demanding work environments.

Are your shoes suitable for healthcare or culinary professionals?

Yes! Our Nurse/Healthcare Shoes and Culinary Shoes are specifically designed with features like slip resistance and easy cleaning to support professionals in these fields. They provide excellent support for long shifts.

Do you offer personalized shoes?

We have a “Personalized” category in our menu, but please check product pages for current customization options and availability.

Shipping and Delivery

What are your shipping options and costs?

We offer two main shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after shipment. Ideal for urgent needs.
  • Free Shipping: For orders of $50 or more, we use EMS, with delivery in 15-25 days after shipment. Great for budget-conscious shoppers.

All orders take 1-2 business days for processing before shipment.

Do you ship internationally?

Yes, we ship globally! However, we cannot deliver to select remote areas, including some parts of Asia. During checkout, our system will verify if your address is eligible.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.

What if my delivery is delayed?

Delivery times are estimates and may vary due to customs, weather, or carrier delays. During peak seasons, delays can occur. If concerned, contact us at [email protected].

Returns and Exchanges

What is your return policy?

We offer a 15-day return policy from the date you receive your order. If you’re not satisfied, you can return the shoes for a refund or exchange. Please see our full Returns Policy for details on conditions and process.

How do I initiate a return?

Contact our customer service team at [email protected] within 15 days of receipt. Include your order details, and we’ll guide you through the process.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account may speed up future purchases and allow you to track order history.

Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your data is protected. We do not store sensitive payment details on our servers.

General Inquiries

Where is Dansko Store located?

Our company address is 788 Tibbs Avenue, PELLA, US 50219. We operate online to serve customers worldwide.

How can I contact customer service?

For any questions, email us at [email protected]. We’re here to help ensure your experience is as comfortable as our footwear!

Still have questions? Reach out to us at [email protected]. We’re committed to supporting hardworking professionals like you with reliable service and premium footwear.

Thank you for choosing Dansko Store – where comfort meets professionalism!

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